When a policy violation occurs, what are the necessary steps for the nurse manager? (EXCEPT)

Correct Answer: B

Rationale: Correct Answer (B): Terminating the staff immediately Rationale: Terminating the staff immediately is not the necessary step when a policy violation occurs. It is essential to follow due process, investigate the situation, provide the staff with the opportunity to explain themselves, and consider factors like intent, past behavior, and potential training needs. Rushing to terminate without proper investigation or understanding can lead to legal issues and unfair treatment. Summary: A: Describing the staff nurse's behavior - Important to clearly communicate the violation for transparency and understanding. C: Confrontation - Addressing the issue directly and professionally is crucial for resolving conflicts. D: Determining the employee's awareness - Assessing the employee's understanding of the policy helps identify training needs and prevent future violations.

Correct Answer: D

Rationale: The correct answer is D, acuity system. This system classifies clients based on the intensity of nursing care required. It helps determine staffing needs by matching the level of care needed with appropriate staffing levels. This method ensures that the right number and type of staff are available to meet patient needs efficiently. Choice A, self-scheduling, is about allowing staff to choose their own work schedules. Choice B, supplementing staff system, refers to adding additional staff when needed, not classifying clients. Choice C, patient classification system (PCS), is a general term and does not specifically focus on nursing care intensity like the acuity system does.

Correct Answer: C

Rationale: The correct answer is C, the nursing manager. A nursing manager is directly involved in overseeing the job duties and requirements, making them the best person to provide an accurate description to an applicant. They have detailed knowledge of the role and can provide insights on what the job entails. A previous employee may offer subjective views, while a human resource manager may not have a deep understanding of the specific job duties. The chief operating officer may not have direct knowledge of the day-to-day responsibilities of the position. Therefore, the nursing manager is the most suitable choice for describing the job accurately to an applicant.

Correct Answer: B

Rationale: The correct answer is B: Collaboration. Collaboration involves both parties working together to find a mutually beneficial solution. In this scenario, collaborating with the physicians and nursing staff allows for open communication, respect for each other's expertise, and finding a compromise on when to record vital signs. Accommodating (A) involves giving in to one party's preferences, while avoiding (C) involves ignoring the conflict altogether. Competing (D) focuses on one party winning at the expense of the other, which does not respect the professionalism of both parties. Collaboration is the most effective technique as it values input from all parties and fosters a positive working relationship.

Correct Answer: A

Rationale: The correct answer is A: Intrasender conflict. This is when the message sent conflicts with the nonverbal cues. In this scenario, the nurse manager's verbal message of being approachable conflicts with the nonverbal cue of keeping the office door closed. This creates confusion for the staff, leading to intrasender conflict. B: Diagonal communication refers to communication between individuals at different levels or departments. C: Metacommunication involves the underlying message or context of the communication. D: Upward communication is when employees communicate with their superiors. In this case, the closed door contradicts the verbal message, indicating intrasender conflict.