Questions 53

ATI RN

ATI RN Test Bank

Communication in Nursing 8th Edition Test Bank Questions

Question 1 of 5

The primary care provider informs the student nurse that he would like to give a telephone order. The best response by the student is:

Correct Answer: D

Rationale: The correct answer is D because asking the registered nurse to take the telephone order ensures accuracy and accountability. The registered nurse is trained to accurately transcribe orders and can verify the details with the primary care provider if needed. This also follows the chain of command and delegation principles in healthcare.


Choice A is incorrect because the student nurse should not document the order directly without proper verification.
Choice B is incorrect as having another student as a witness does not guarantee accuracy or proper documentation.
Choice C is incorrect as recording the order could violate patient privacy laws and does not involve a healthcare professional in the transcription process.

Question 2 of 5

Which statement, if made by the nurse, could positively affect the course of the patient's situation by suggestibility?

Correct Answer: A

Rationale: The correct answer is A because it emphasizes the positive aspect of breastfeeding, which can influence the patient's perception and behavior positively. By highlighting the bonding experience, the nurse can encourage the patient to view breastfeeding as a rewarding and meaningful activity, potentially increasing the likelihood of successful breastfeeding. Option B focuses on the time aspect and may discourage the patient. Option C introduces a potential negative aspect, which could create fear or uncertainty. Option D mentions a risk of infection, which could lead to anxiety or hesitation. In summary, choice A promotes a positive outlook and emotional connection, making it the most effective in positively affecting the patient's situation.

Question 3 of 5

Which nonverbal action(s) would be consistent with an assertive style of communication? (Select all that apply)

Correct Answer: A

Rationale: The correct answer is A (Relaxed posture) because assertiveness is about expressing oneself confidently while respecting others. A relaxed posture conveys confidence and self-assurance. Established eye contact (
B) is also consistent with assertiveness, showing engagement and sincerity.

Choices C (Hands placed on hips) and D (Distant, soft voice) are more indicative of aggression or passivity, respectively, rather than assertiveness. Placing hands on hips can come across as confrontational, while a distant, soft voice lacks the firmness and clarity associated with assertive communication.

Question 4 of 5

According to Swanson's theory, there are five caring processes, one of which is "knowing.= What are the other four?

Correct Answer: B

Rationale: The correct answer is B: Maintaining belief, being with, doing for, and enabling. Swanson's theory of caring includes these four processes along with "knowing." Maintaining belief refers to having faith in the patient's ability to get through the situation. Being with involves being present and showing emotional support. Doing for means providing physical care and assistance. Enabling focuses on empowering the patient to make decisions and take control of their health.


Choice A is incorrect because it includes communication, assertiveness, and responsibility, which are not part of Swanson's caring processes.
Choice C is incorrect as it includes understanding, action, information, and comfort, which do not align with Swanson's theory.
Choice D is incorrect because it includes supporting, which is not one of the caring processes identified by Swanson.

Question 5 of 5

A nurse manager asks a colleague for advice on strategies to improve communication with staff nurses. Which response by the nurse manager's colleague is best?

Correct Answer: A

Rationale: The correct answer is A because it emphasizes essential components of effective communication: sensitivity, respect, and genuineness. Sensitivity helps in understanding others' emotions, respect fosters a positive relationship, and genuineness promotes trust.
Choice B is too simplistic and lacks depth.
Choice C is impractical as working as a staff nurse monthly may not be feasible for a manager.
Choice D is incorrect as emotional intelligence and empathy are crucial for effective leadership, not being emotionless. Thus, choice A is the best response due to its focus on key communication principles.

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