What is dysfunctional turnover?

Correct Answer: C

Rationale: The correct answer is C because dysfunctional turnover refers to the loss of highly skilled employees who are difficult to replace, leading to negative impacts on the organization. Losing such employees can harm productivity, morale, and innovation. Retaining all employees (choice A) is not necessarily dysfunctional, and losing employees consistently (choice B) does not specify the impact on the organization. Hiring new employees (choice D) is not directly related to dysfunctional turnover. In summary, choice C is correct because it specifically addresses the detrimental effects of losing key employees.

Correct Answer: D

Rationale: The correct answer is D: Process. Process theories of motivation focus on how individuals initiate, sustain, and direct their behavior towards achieving goals. These theories explore the cognitive processes involved in motivation, such as goal-setting, expectancy, and self-regulation. They highlight the importance of understanding individuals' thought processes and decision-making in driving their efforts. Rationale: A: Reinforcement theories primarily focus on how behavior is influenced by consequences, such as rewards and punishments. While reinforcement is a factor in motivation, it does not address the cognitive processes underlying motivation. B: Operant theories, like reinforcement, concentrate on how behavior is shaped by consequences. However, they do not delve into the internal cognitive processes that drive motivation. C: Conditioning theories, such as classical and operant conditioning, emphasize how behavior is learned through associations and reinforcements. While conditioning plays a role in shaping behavior, it does not directly address how motivation works to direct efforts based on cognitive processes. In summary, the correct answer, D

Correct Answer: B

Rationale: The correct answer is B: Work sample questions. This method allows applicants to demonstrate their skills in real work scenarios, providing concrete evidence of their abilities. Self-report logs (A) rely on subjective information, which may not accurately reflect the applicant's actual work activity. Motion studies (C) involve observing and analyzing work processes, but do not directly collect information from applicants. Interviewing (D) is a common method for gathering information but may not always provide specific details about an applicant's work activities compared to work sample questions.

Correct Answer: A

Rationale: Correct Answer: A: Designate specific time slots for drop-in visits. Rationale: 1. Designating specific time slots for drop-in visits allows for better time management by setting boundaries and expectations. 2. It helps staff members plan their interactions with the Nurse Manager, reducing interruptions throughout the day. 3. This method promotes efficiency and productivity by consolidating similar tasks into designated blocks of time. Summary of other choices: B: Position the desk chair so it is not facing the hallway - This may help reduce distractions but does not directly address time management. C: Communicate with staff about using e-mail for non-urgent matters to improve time management - While this is a good practice, it does not specifically address the issue of inordinate time spent on drop-in visits. D: When staff members drop in, the manager should stand and remain standing during the conversation - Standing may convey urgency, but it does not provide a structured approach to managing time effectively.

Correct Answer: B

Rationale: The correct answer is B: Lateral communication. In this scenario, the conflict between the staff and the occupational therapy department requires communication between individuals at the same hierarchical level. Lateral communication enables direct discussion and collaboration among peers to address issues and find solutions. A: Downward communication involves communication from higher to lower levels in the hierarchy, which would not be suitable for resolving conflicts between different departments. C: Distorted communication implies a breakdown in the communication process, leading to misunderstandings and misinterpretations, which would not be effective in addressing the conflict. D: Upward communication involves communication from lower to higher levels in the hierarchy, which may not be the most appropriate method for resolving conflicts between departments.