Verbal interventions with an agitated patient may be calming. These interventions include:

Correct Answer: C

Rationale: The correct answer is C because remaining calm and keeping an arm's distance is crucial when dealing with an agitated patient. This approach helps prevent escalating the situation and promotes a sense of safety. Holding and reassuring the patient (A) can be perceived as intrusive and may escalate the agitation. Encouraging other staff to distract the patient (B) can also be counterproductive as it may increase the patient's distress. Standing close to the patient while talking (D) can be perceived as threatening and may escalate the situation further. Thus, maintaining calm and keeping a safe distance is the most effective verbal intervention strategy.

Correct Answer: A

Rationale: The correct answer is A: Patient satisfaction scores. In healthcare, outcome measures are indicators of the impact of care on patients' health. Patient satisfaction scores directly reflect patients' experiences and perceptions of their care, making it a relevant outcome measure. This measure assesses the quality of care provided and the effectiveness of healthcare services in meeting patients' needs and expectations. In contrast, options B and D are process measures that do not directly reflect patient outcomes. Option C, healthcare provider performance reviews, are more related to evaluating individual provider performance rather than overall healthcare outcomes.

Correct Answer: C

Rationale: The correct answer is C: Patient care quality. Strategic planning in healthcare organizations primarily focuses on improving patient outcomes, safety, and overall quality of care. This ensures that the organization aligns its resources and goals towards enhancing patient well-being. Financial performance (A) is important but not the primary focus. Staff satisfaction (B) is crucial for employee engagement but not the main goal of strategic planning. Regulatory compliance (D) is essential but not the primary focus, as it is a requirement to ensure quality care rather than the main goal itself.

Correct Answer: D

Rationale: The correct answer is D because if the institution is unable to honor the patient's request, it can create a barrier to reaching an agreement in an ethical dilemma. If the institution cannot support the patient's wishes, it can lead to conflicting viewpoints and hinder consensus. In contrast, choices A, B, and C do not directly address the institutional aspect and are not as relevant to the primary reason for the inability to reach an agreement in this context. Choice A focuses on individual values, choice B emphasizes the patient's perspective, and choice C pertains to the nature of the dilemma itself rather than external factors like institutional limitations.

Correct Answer: C

Rationale: The correct answer is C: Collaborative decision making. This is a common characteristic of a high-performing healthcare team because it promotes teamwork, respect for diverse perspectives, and ensures that decisions are made collectively with input from all team members. Collaborative decision making allows for better problem-solving, increases team morale, and fosters a sense of ownership and accountability among team members. A: Effective communication is important in a healthcare team, but it alone does not guarantee high performance. B: Shared leadership is valuable, but it is not as essential as collaborative decision making in ensuring team success. D: Hierarchical structure can hinder collaboration and innovation within a team, making it less likely to be high-performing. In summary, collaborative decision making is the best choice as it promotes teamwork, inclusivity, and better decision outcomes within a healthcare team.

Correct Answer: C

Rationale: The correct answer is C: To advocate for patient rights. Patient advocacy in nursing involves ensuring that patients have their rights respected, protected, and upheld. Advocating for patient rights involves empowering patients to make informed decisions about their care, ensuring they receive quality care, and advocating for their best interests. Advocacy goes beyond just providing emotional support or financial assistance, although these may be part of the advocacy process. Ensuring patient safety is important, but the primary goal of advocacy is to uphold and protect the rights of the patient.

Correct Answer: D

Rationale: Step 1: Glargine and regular insulin should not be mixed in the same syringe as they have different onset and duration of action. Step 2: Administering glargine 30 minutes before each meal is incorrect as it is a long-acting insulin. Step 3: Pre-filling syringes weekly with the mix of insulins can lead to incorrect dosing or contamination. Step 4: Disposing of open vials after 4 weeks is the correct action to ensure potency and safety of the insulin. Summary: Choice D is correct because it demonstrates proper insulin storage and disposal practices. Choices A, B, and C are incorrect as they involve incorrect administration techniques or storage practices.

Correct Answer: B

Rationale: The correct answer is B: Nominal group technique. The nurse manager used this technique by asking staff to submit written suggestions, which are then voted on collectively. In nominal group technique, group members generate ideas individually, then share and discuss them as a group to reach a decision. This technique encourages equal participation, prevents domination by vocal members, and ensures all ideas are considered fairly. A: Statistical aggregation involves combining data or opinions to reach a numerical result, not individual suggestions. C: Brainstorming is a technique where a group generates ideas freely without immediate evaluation or criticism. D: Delphi method involves gathering input from experts anonymously to reach a consensus, which is different from voting on written suggestions.

Correct Answer: D

Rationale: Rationale: D is the correct answer because successful managers indeed play a key role in encouraging collaboration and teamwork to achieve common goals. Managers are responsible for overseeing tasks, guiding employees, and fostering a positive work environment. By encouraging teamwork, managers can enhance productivity and efficiency within the organization. A: Leadership focuses on inspiring and guiding others towards achieving organizational goals, not just solely achieving goals themselves. B: The ability to adapt is important for effective leadership, but it is not the defining characteristic. C: Management involves influencing others, but it is not solely about attempting to influence others; it also involves planning, organizing, and controlling resources.