The nurse instructs the nursing assistant to obtain temperatures on four patients and report abnormal findings immediately. Two hours later the nurse discovers that one of the patients had a fever that was not reported. The nurse is upset with the nursing assistant. Which statement, if made by the nurse, is concrete and specifically explains the nurse's feelings?

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Open-Ended Questions in Nursing Communication Questions

Question 1 of 5

The nurse instructs the nursing assistant to obtain temperatures on four patients and report abnormal findings immediately. Two hours later the nurse discovers that one of the patients had a fever that was not reported. The nurse is upset with the nursing assistant. Which statement, if made by the nurse, is concrete and specifically explains the nurse's feelings?

Correct Answer: C

Rationale: The correct answer is C: "I am disappointed because you did not follow my directions." This statement directly addresses the issue by highlighting the nursing assistant's failure to follow instructions, leading to the unreported fever. The nurse expresses disappointment, which is a concrete feeling based on the specific situation. Explanation: 1. "I am not dissatisfied with your performance, because we all make mistakes." - This choice downplays the seriousness of the situation and fails to address the specific issue of not following directions. 2. "You must have misunderstood. I wanted to know about any elevated temperatures." - This choice implies a possible misunderstanding without directly addressing the failure to report the fever. 3. "I am disappointed because you did not follow my directions." - This choice directly states the reason for the nurse's feelings, linking the disappointment to the nursing assistant's failure to report the fever. 4. "You have made me so angry. Why did you not report the fever to me?" - This choice uses

Question 2 of 5

Mr. N (non-Hodgkin lymphoma) shyly asks, "Do doctors have a special way that they wash their hands? Everybody washes their hands and then rewashes their hands before they touch me or any of my personal items. Everybody—except that one doctor." What is the team leader's priority action?

Correct Answer: D

Rationale: The correct answer is D because addressing the client's concerns directly with the healthcare provider (HCP) is the most immediate and effective way to ensure proper infection control procedures are followed. By approaching the HCP and explaining the client's observations and concerns, the team leader can facilitate communication and potentially prevent any lapses in infection control. This action promotes patient safety and trust in the healthcare team. Choice A is incorrect because assuming the HCP washed hands without confirmation can lead to overlooking potential gaps in infection control. Choice B is incorrect as it does not address the client's specific observation and concerns. Choice C is not the priority as contacting infection control should come after addressing the issue with the HCP directly.

Question 3 of 5

The team leader is teaching the nursing student about emergency respiratory equipment that should be available for Mr. L (tracheostomy and partial laryngectomy). Which piece of equipment is the most important to show to the student?

Correct Answer: C

Rationale: The correct answer is C: Bag-valve mask with extension tubing. This is the most important equipment to show to the student because it is essential for providing immediate ventilation support in case of respiratory distress for a patient with a tracheostomy or partial laryngectomy. The bag-valve mask allows for manual ventilation by delivering oxygen to the patient's lungs, and the extension tubing ensures easy access to the patient's airway. A: An adult-sized endotracheal tube is not the most important equipment in this scenario as the patient already has a tracheostomy in place. B: A laryngeal scope with blades of several sizes is used for visualizing the larynx and not essential for immediate respiratory support. D: A tracheostomy insertion tray is used for performing tracheostomy procedures and not required for routine emergency respiratory support. In summary, the bag-valve mask with extension tubing is the most critical equipment for immediate ventilation support

Question 4 of 5

The HCP should be notified if a normal voiding pattern (e.g., pain free, symptom free) fails to resume within which time period after removal of Mr. B's (bladder cancer) catheter (after the BCG treatment)?

Correct Answer: C

Rationale: The correct answer is C: 3 days. After BCG treatment for bladder cancer, it is crucial for the healthcare provider (HCP) to be notified if a normal voiding pattern does not resume within 3 days. This timeframe allows for monitoring any potential complications or urinary retention post-catheter removal. Option A (6 hours) is too short for significant changes to occur, option B (12 hours) is also too soon to assess the situation comprehensively, and option D (1 week) is too long to wait for potential issues to be addressed promptly. Therefore, option C is the most appropriate time frame for early intervention if the patient experiences any urinary difficulties post-catheter removal.

Question 5 of 5

Ms. C (bowel resection and colostomy) repeatedly calls for help during the shift with various small requests. She is talkative and pleasant, and she does everything she can to get staff members to "stay and chat." What is the best response?

Correct Answer: B

Rationale: Correct Answer: B - "You'll be okay for right now, and I will come back and check on you later." Rationale: 1. Acknowledges the patient's needs without dismissing them. 2. Sets boundaries by indicating that the nurse will return later. 3. Shows concern for the patient's well-being. 4. Maintains professionalism while addressing the patient's behavior. Summary: A: Does not set boundaries, may encourage the patient to continue seeking attention. C: Does not address the immediate need for the patient's care and may prolong the conversation. D: Passing off responsibility to volunteers may not address the underlying issue of the patient seeking excessive attention.

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