Monitoring the number of times a medication is given utilizing the 'five rights' is an example of which phase of the Six Sigma program?

Correct Answer: A

Rationale: The correct answer is A: Measure. In the Six Sigma program, the Measure phase involves collecting data to understand the current process performance. Monitoring the number of times a medication is given using the 'five rights' aligns with this phase as it focuses on measuring the accuracy and effectiveness of medication administration. This data helps identify any deviations from the desired standards and provides insights for improvement. Summary of why other choices are incorrect: B: Management - This choice does not specifically address the phase related to data collection and measurement. C: Quantitative - While data collection is quantitative in nature, this choice does not capture the specific phase of Six Sigma that focuses on measurement. D: Goal - This choice does not directly relate to the phase involving data collection and measurement; it is more focused on setting objectives and targets.

Correct Answer: C

Rationale: The correct answer is C: Providing feedback. Feedback is essential for staff morale as it communicates appreciation, areas for improvement, and fosters a sense of engagement. It allows employees to understand their performance, feel valued, and motivated to improve. Increasing workload (A) can lead to burnout and decreased morale. While increasing salaries (B) can boost morale, it may not address underlying issues. Offering incentives (D) can be effective, but they are short-term solutions and may not address intrinsic motivation or long-term morale. Feedback, on the other hand, provides ongoing support and guidance to employees, making it the most effective strategy for improving staff morale.

Correct Answer: C

Rationale: The correct answer is C: Patient care quality. Strategic planning in healthcare organizations primarily focuses on improving patient outcomes, safety, and overall quality of care. This ensures that the organization aligns its resources and goals towards enhancing patient well-being. Financial performance (A) is important but not the primary focus. Staff satisfaction (B) is crucial for employee engagement but not the main goal of strategic planning. Regulatory compliance (D) is essential but not the primary focus, as it is a requirement to ensure quality care rather than the main goal itself.

Correct Answer: B

Rationale: The correct answer is B because a nurse navigator's role is to coordinate complex care for patients by guiding them through the healthcare system, connecting them with resources, and ensuring continuity of care. Providing direct patient care (A) is typically the responsibility of nurses, not nurse navigators. Assisting with administrative tasks (C) is more aligned with roles such as medical assistants or administrative staff. Managing clinical trials (D) involves research and regulatory responsibilities that are distinct from the care coordination focus of a nurse navigator. Therefore, the best description of a nurse navigator's role is coordinating complex care.

Correct Answer: C

Rationale: The correct answer is C: Collaborative decision making. This is a common characteristic of a high-performing healthcare team because it promotes teamwork, respect for diverse perspectives, and ensures that decisions are made collectively with input from all team members. Collaborative decision making allows for better problem-solving, increases team morale, and fosters a sense of ownership and accountability among team members. A: Effective communication is important in a healthcare team, but it alone does not guarantee high performance. B: Shared leadership is valuable, but it is not as essential as collaborative decision making in ensuring team success. D: Hierarchical structure can hinder collaboration and innovation within a team, making it less likely to be high-performing. In summary, collaborative decision making is the best choice as it promotes teamwork, inclusivity, and better decision outcomes within a healthcare team.