Change is a mandatory skill for managers. Successful change agents display certain characteristics. Some of these characteristics are: (Select all that apply.)

Correct Answer: C

Rationale: The correct answer is C: Ambiguity. Successful change agents must be comfortable with uncertainty and ambiguity inherent in the change process. They need to navigate through unknown situations and adapt to unforeseen challenges. Energy and confidence (choices A and B) are valuable traits but not specifically tied to managing change. Trustworthiness (choice D) is important for building relationships but not a defining characteristic of successful change agents.

Correct Answer: C

Rationale: The primary goal of discharge planning is to ensure continuity of care. This involves coordinating the transition of care from the hospital to the next level of care to prevent gaps in treatment and promote a smooth recovery process. Option A focuses solely on readmission rates, which is not the sole purpose of discharge planning. Option B is a broad goal that is encompassed within ensuring continuity of care. Option D, while important, is just one aspect of the overall goal of ensuring continuity of care. Thus, option C is the correct answer as it encompasses all aspects of discharge planning.

Correct Answer: C

Rationale: The primary goal of evidence-based practice (EBP) is to enhance clinical decision-making. Evidence-based practice involves integrating the best available research evidence with clinical expertise and patient values to make informed decisions about patient care. By using evidence-based practice, healthcare providers can ensure that their decisions are based on the most current and relevant evidence, leading to improved patient outcomes. While reducing healthcare costs, improving patient outcomes, and ensuring patient safety are important aspects of healthcare, they are not the primary goal of evidence-based practice.

Correct Answer: B

Rationale: The correct answer is B: Physical therapy for stroke patients, as it falls under tertiary prevention aimed at reducing the impact of a disease or disability. Physical therapy helps stroke patients regain function and improve quality of life post-onset. A: Administering immunizations is an example of primary prevention, preventing a disease from occurring. C: Routine health screenings are a form of secondary prevention, detecting diseases early to prevent progression. D: Health education campaigns can be both primary (preventing disease occurrence) or secondary prevention (early detection).

Correct Answer: C

Rationale: The correct answer is C: Ongoing training and education. This is crucial in a QI project as it ensures staff are equipped with necessary skills and knowledge to implement and sustain improvements. Ongoing training fosters a culture of continuous learning and improvement, leading to better outcomes. A: Standardized care protocols are important but not the key component. They provide guidelines for care delivery but without ongoing training, staff may struggle to adhere to these protocols effectively. B: Employee satisfaction is important for motivation but does not directly guarantee successful QI projects. Training and education are more crucial for achieving sustainable improvement. D: Financial incentives can be a motivator, but they do not address the root cause of quality issues. Ongoing training is essential for building capacity and expertise within the team.