A resident on night call refuses to answer pages from the staff nurse on the night shift and complains that she calls too often with minor problems. The nurse feels offended and reacts with frequent, middle-of-the-night phone calls to 'get back' at him. The behavior displayed by the resident and the nurse is an example of what kind of conflict?

Correct Answer: B

Rationale: The correct answer is B: Disruptive conflict. This type of conflict occurs when individuals are unwilling to cooperate or communicate effectively, leading to negative consequences. In this scenario, the resident and nurse are engaging in disruptive conflict by refusing to answer calls and retaliating with more calls. This behavior disrupts the communication and collaboration necessary for effective patient care. A: Perceived conflict is when individuals believe there is a conflict, even if it may not exist. In this case, the conflict is real and not just perceived. C: Competitive conflict involves individuals trying to outdo each other or win at the expense of the other party. This is not evident in the scenario provided. D: Felt conflict refers to the emotional response to a conflict situation. While there are emotions involved in the scenario, the main issue is the disruption in communication rather than just feelings.

Correct Answer: C

Rationale: Step 1: Low wages may lead to job dissatisfaction, prompting employees to seek unionization for better pay. Step 2: A direct correlation exists between low wages and union activity due to dissatisfaction. Step 3: This belief can motivate employees to band together for collective bargaining. Step 4: Effective communication or listening by managers does not directly facilitate union activity. Step 5: The perception of supervisors' understanding is secondary to the root cause of dissatisfaction.

Correct Answer: B

Rationale: The correct answer is B because the nurse manager is showing genuine concern for the new nurse's well-being and professional development. By asking about the nurse's ability to provide care, familiarity with the EHR, and support from the preceptor, the manager is seeking to understand and support the nurse's adjustment to the new role. This approach fosters open communication and a supportive environment. Incorrect Choices: A: An intrusive style implies invading personal boundaries, which is not evident in the scenario. C: Intimidation involves creating fear or anxiety, which is not reflected in the manager's behavior. D: An authoritarian style is characterized by strict control and limited feedback, which contradicts the manager's supportive and open approach.

Correct Answer: B

Rationale: The correct answer is B: How many hours of overtime you will work. Interviewers are primarily interested in your clinical competence, ability to work as a team member, and confidence in your skills. Overtime hours are not typically a deciding factor in selecting a new staff member as it relates more to scheduling and workload management, which can be negotiated after hiring. It is important to focus on demonstrating your skills, teamwork, and confidence during the interview to showcase your suitability for the position.

Correct Answer: C

Rationale: The correct answer is C. Voluntary absenteeism refers to missing work by choice rather than due to circumstances like illness or emergencies. Staying home to run errands or finish housework falls under this category as it is a personal choice unrelated to external factors. A, B, and D are incorrect because staying home for a sick child, a funeral, or due to sickness are examples of involuntary absenteeism, where circumstances beyond the individual's control necessitate their absence from work.