A nurse manager who tells the staff to 'come to me with any problem' but then keeps the office door closed is using what type of communication?

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Question 1 of 9

A nurse manager who tells the staff to 'come to me with any problem' but then keeps the office door closed is using what type of communication?

Correct Answer: A

Rationale: The correct answer is A: Intrasender conflict. This is when the message sent conflicts with the nonverbal cues. In this scenario, the nurse manager's verbal message of being approachable conflicts with the nonverbal cue of keeping the office door closed. This creates confusion for the staff, leading to intrasender conflict. B: Diagonal communication refers to communication between individuals at different levels or departments. C: Metacommunication involves the underlying message or context of the communication. D: Upward communication is when employees communicate with their superiors. In this case, the closed door contradicts the verbal message, indicating intrasender conflict.

Question 2 of 9

After a violent incident, staff needs to discuss what occurred. Several actions need to be taken following the incident:

Correct Answer: A

Rationale: The correct answer is A because it ensures the safety and well-being of staff by debriefing them, completing incident reports, and verifying their safety. This action promotes communication, support, and documentation after a violent incident. Reassuring the patient (B) is important but not the immediate priority. Avoiding interactions (C) is counterproductive as addressing the incident is necessary. Standing close to the patient (D) can potentially escalate the situation and compromise safety.

Question 3 of 9

A nurse manager is using the nominal group technique to gather input from the staff on a new policy. What is the primary method of exchange in this technique?

Correct Answer: C

Rationale: The correct answer is C: Written reports. In the nominal group technique, participants individually write down their ideas or suggestions on a given topic. These written reports are then collected and synthesized by the facilitator, ensuring each participant's input is considered equally. This method allows for unbiased aggregation of ideas and prevents dominant individuals from influencing the group. Oral presentations (A) may lead to groupthink, email exchanges (B) lack real-time interaction, and group discussions (D) may result in unequal participation. Written reports ensure all ideas are heard and valued, making it the primary method of exchange in this technique.

Question 4 of 9

Even though this is not easy, facilitating ____________ is a mandatory skill for all nurse managers and is crucial in the success of the manager.

Correct Answer: B

Rationale: The correct answer is B: change. Nurse managers often encounter resistance when implementing changes in healthcare settings. Facilitating change involves effectively managing resistance, promoting buy-in, and ensuring successful implementation. This skill is crucial for nurse managers to drive positive outcomes and improve patient care. Planning (choice C) and collection of data (choice D) are important skills but do not directly address the challenges of managing change. Resistance (choice A) is the opposite of what nurse managers aim to overcome when leading change initiatives.

Question 5 of 9

What is the primary role of the nurse manager in risk management?

Correct Answer: C

Rationale: The primary role of the nurse manager in risk management is to minimize risks to patients and staff. This involves identifying potential risks, implementing strategies to prevent harm, and ensuring a safe environment. By minimizing risks, the nurse manager promotes patient safety and staff well-being. A: Ensuring compliance with regulations is important but not the primary role of the nurse manager in risk management. B: Reporting incidents to higher authorities is a part of risk management, but not the primary role of the nurse manager. D: Educating staff about safe practices is crucial in risk management, but the primary role of the nurse manager is to minimize risks directly.

Question 6 of 9

The complexities of the current health care delivery systems require a variety of leadership styles. Which of the following is one that has emerged in response to these changes?

Correct Answer: A

Rationale: The correct answer is A: Quantum. Quantum leadership style emphasizes adaptability, innovation, and collaboration, which are essential in navigating the complexities of modern healthcare systems. This style encourages leaders to be flexible, open to change, and able to think holistically. Servant leadership (B) focuses on serving others and may not provide the agility needed to address the rapidly evolving healthcare landscape. Autocratic leadership (C) is authoritative and may not foster the necessary collaboration and empowerment required in modern healthcare settings. Democratic leadership (D) involves shared decision-making but might not be as transformative and adaptable as quantum leadership in response to the complexities of healthcare delivery systems.

Question 7 of 9

What are the key elements essential to the implementation of case management? (Select all that apply.)

Correct Answer: D

Rationale: The correct answer is D because all the elements mentioned - collaborative practice teams, established critical pathways, and quality management system - are essential for effective case management. Collaborative practice teams ensure comprehensive care, critical pathways provide a structured approach to care delivery, and a quality management system ensures high standards of care. Each element plays a crucial role in the successful implementation of case management by promoting coordination, efficiency, and quality assurance. Therefore, selecting all of the above options is necessary to cover all key aspects of effective case management.

Question 8 of 9

An RN enters a patient’s room to place an indwelling urinary catheter, as ordered by the health-care professional. The client is alert and oriented and tells the RN he wants to leave the hospital now and not receive further treatment. Which of the following actions by the RN would be considered false imprisonment?

Correct Answer: A

Rationale: Step 1: The client is alert and oriented, indicating capacity to make decisions. Step 2: The client expresses the desire to leave the hospital, exercising autonomy. Step 3: False imprisonment occurs when a person is unlawfully restrained. Step 4: Choice A is incorrect as it restricts the client's freedom without legal justification. Step 5: Choices B, C, and D respect the client's autonomy and do not involve restraining.

Question 9 of 9

Which of the following is a recommendation for avoiding charges of negligence and false imprisonment for confused clients?

Correct Answer: A

Rationale: The correct answer is A. Carefully assessing and documenting client status is crucial to avoid charges of negligence and false imprisonment. By assessing and documenting client status, healthcare providers can ensure they are meeting the client's needs and providing appropriate care. This helps in demonstrating that the healthcare provider acted responsibly. Option B is incorrect because ensuring all patient information is logged out and the nurse has signed out of the computer before leaving the computer station relates more to patient privacy and data security, rather than avoiding charges of negligence and false imprisonment. Option C, keeping careful notes while providing care, is important for accurate documentation but does not directly address the risk of negligence or false imprisonment. Option D, discussing safety needs with clients, is important but does not specifically address the legal aspects of negligence and false imprisonment.

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