A nurse manager is interested in solving a serious conflict that exists among the nursing staff. He uses a strategy that involves allowing the group to explore a number of solutions and come to a consensus on a solution. What strategy for conflict resolution has the manager used?

Correct Answer: A

Rationale: The correct answer is A: Integrative decision-making. This strategy involves allowing the group to explore multiple solutions and reach a consensus, fostering collaboration and mutual benefit. This approach promotes a win-win outcome and encourages open communication and respect among team members. It is effective for resolving conflicts as it focuses on finding a solution that satisfies the interests of all parties involved. Choice B: Win-win is a similar concept to integrative decision-making but lacks the emphasis on exploring multiple solutions and reaching a consensus. Choice C: Competing involves one party winning at the expense of the other, contrary to the collaborative nature of integrative decision-making. Choice D: Confrontation is a direct and aggressive approach that does not promote collaboration or consensus-building like integrative decision-making does.

Correct Answer: A

Rationale: The correct answer is A: Goals need to be measurable, realistic, and achievable to be effective. This is because measurable goals provide clarity on progress, realistic goals are attainable, and achievable goals boost motivation. Incorrect answers: B: Writing goals will increase the stress level of the Manager - This is incorrect as goal setting helps in organizing tasks and reducing stress. C: Goals should be vague, so they are more likely to be met - Vague goals lack clarity and direction, making them less likely to be achieved. D: Setting goals is a time waster in the Manager role - Setting goals helps in prioritizing tasks and improving efficiency, making it a valuable time management tool.

Correct Answer: C

Rationale: The correct answer is C because well-written goals need to be specific, measurable, achievable, relevant, and time-bound (SMART). Measurable goals allow for tracking progress, realistic goals are attainable, and achievable goals are within reach. Vague goals (A) lack clarity, unrealistic goals (B) may lead to frustration, and goals that are too easy to achieve (D) do not challenge individuals to grow and improve. Therefore, option C is the best choice for a well-written goal.

Correct Answer: B

Rationale: The correct answer is B: Controlling. The nurse manager comparing actual results with projected results is part of the controlling function of budgeting. Controlling involves monitoring performance against the budget to identify any variations and taking corrective actions if necessary. Variable budgeting focuses on adjusting the budget based on different levels of activity, not comparing actual vs. projected results. Revenue sharing pertains to distributing revenues among different entities. Incremental budgeting involves making small adjustments to the previous budget without a thorough review like in controlling. Thus, the comparison of actual vs. projected results aligns with the controlling function of budgeting.

Correct Answer: B

Rationale: The correct answer is B because continuous loud noises and poorly monitored entrances can create a stressful environment, leading to heightened emotions and potential triggers for violence. Loud noises can increase agitation, while poorly monitored entrances can allow unauthorized individuals to enter, posing a security risk. The other choices are incorrect because lack of armed security (A) is not a direct cause of workplace violence, poor staff interactions (C) may contribute to a negative work environment but not necessarily violence, and tense shoulders and clenched fists (D) are physical signs of stress but do not directly cause workplace violence.