Correct Answer: A

Rationale: In this scenario, the nurse is assuming the role of a manager. By referring the family to the hospital social worker, the nurse is coordinating care and ensuring that the family receives the necessary support and resources. This action demonstrates the nurse’s ability to manage the overall care plan, delegate tasks, and utilize the expertise of other healthcare professionals to provide comprehensive care. The managerial role involves overseeing patient care, making decisions, and facilitating communication among the healthcare team. While the nurse’s action could also be seen as demonstrating leadership qualities, the primary role in this context is managerial. Leadership involves guiding and inspiring others, which can be part of the nurse’s responsibilities. However, the specific action of referring the family to the social worker is more aligned with managing and coordinating care rather than leading a team or initiative. The laissez-faire leadership style is characterized by a hands-off approach, where leaders provide minimal direction and allow team members to make decisions independently. This style is not applicable in this scenario, as the nurse is actively involved in coordinating care and ensuring that the family receives appropriate support. The role of a follower involves taking direction from others and supporting the implementation of decisions made by leaders. In this scenario, the nurse is not merely following instructions but is actively managing the situation by referring the family to the social worker. This action demonstrates initiative and responsibility, which are characteristics of a managerial role rather than a follower role.

Correct Answer: C

Rationale: Asking a candidate to share an experience when they faced a project-related conflict and describe their role in both the conflict and its resolution is a classic behavioral interview question. This type of question requires the candidate to provide a specific example from their past, detailing the situation, their actions, and the outcome. This approach helps the interviewer understand how the candidate has handled real-life conflicts and their problem-solving skills. Options A and B are theoretical, and D is a self-assessment, none of which elicit specific past behavior.

Correct Answer: C

Rationale: Hiring additional staff to lessen workloads reduces burnout and improves job satisfaction, addressing a key turnover driver. Higher salaries (
A) and recognition (
B) are supportive but less direct, and exceeding scope (
D) is unsafe.

Correct Answer: D

Rationale: Justice is the ethical principle that emphasizes fairness, equality, and impartiality. In the context of performance evaluations, justice involves ensuring that all employees are evaluated based on their performance and contributions, without favoritism or bias. By being mindful to avoid favoritism, the manager is upholding the principle of justice, ensuring that the evaluation process is fair and equitable for all employees. Nonmaleficence (
A) focuses on avoiding harm, confidentiality (
B) protects privacy, and autonomy (
C) respects decision-making, none of which directly address fairness in evaluations.

Correct Answer: C

Rationale: Conducting a root cause analysis identifies underlying error causes, guiding effective interventions. Training (
A), competency exams (
B), and QI programs (
D) should follow this analysis.