Which of the following statement is TRUE about case management?

Correct Answer: B

Rationale: Case management coordinates care for complex needs (B), per model e.g., chronic illness. Not one visit (A), not acute-only (C), not all (D) long-term focus. B truly defines case management's role, making it correct.

Correct Answer: A

Rationale: Avoiding romance is professional boundaries (A) keeping limits, per ethics. Sensitivity (B) culture, justice (C) fairness, fidelity (D) promises not boundary-specific. A fits the nurse's ethical distance, ensuring professionalism, making it correct.

Correct Answer: C

Rationale: Standards guide practice (A), are evidence-based (B), ensure quality (D) 'vary by nurse' (C) isn't true, uniform, per regulation. C's variation contradicts consistency for Mr. Gary's care, making it untrue.

Correct Answer: C

Rationale: Active listening involves feedback (A), shows empathy (B), is communication (D) 'ignores patient' (C) isn't true, focuses on them, per technique. C's neglect contradicts listening's intent, like with Mr. Gary, making it untrue.

Correct Answer: C

Rationale: Safety protocols reduce harm (A), guide care (B), are nursing (D) 'only for emergencies' (C) isn't true, used always, per standards. C's limit contradicts broad use, like Mr. Gary's routine care, making it untrue.