Where does quality leadership start compared to ma

Question 1 of 5

Where does quality leadership start compared to management by results?

A. Profit and loss B. Return on investment C. Current products and services D. Customer needs and expectations

Correct Answer: D

Rationale: Quality leadership begins with understanding and meeting customer needs and expectations.

Question 2 of 5

P control charts can be used to:

A. Measure stability over time, compare findings with a threshold, and determine why a threshold was not met. B. Measure data values, compare findings with a threshold, and determine why a factor was not within the threshold. C. Measure data values, compare each individual's result with all other participants, and determine type of variation. D. Measure stability over time, compare findings with a threshold, and determine type of variation.

Correct Answer: D

Rationale: P control charts assess process stability, benchmark against thresholds, and identify variation types (common or special cause).

Question 3 of 5

The following statements are correctly aligned with Disease Management (DM) concept:

A. Optimization of economic outcomes is a secondary component of disease management programs. B. Clinical practice guidelines provide educational tools to demonstrate the modeling of best clinical practices. C. Clinical practice guidelines encourage variability in clinical practice. D. Expanded role of pharmacists in drug therapy monitoring has no impact on preventive care.

Correct Answer: B

Rationale: Clinical guidelines in DM standardize and educate on best practices, not encourage variability.

Question 4 of 5

A quality professional can best facilitate the development of a 'quality culture' in an organization by

A. assessing the organization's readiness to commit to change B. designing a long range plan for culture transformation C. encouraging leaders to commit to a culture of excellence D. leading the cultural transformation redesign team

Correct Answer: C

Rationale: Leadership commitment drives cultural change, setting the tone for a quality-focused organization.

Question 5 of 5

For a patient postfall Assessment, the following should be completed:

A. Notification of regulating agency, notification of physician, immediate physical assessment, evaluation of interventions in place, documentation B. Notification of physician, notification of family, documentation, evaluation of interventions in place, immediate physical assessment C. Notification of family, enhanced safety measures, notification of regulating interventions in place, documentation D. Notification of physician, notification of regulating agency, enhanced safety measures, immediate physical assessment, documentation

Correct Answer: B

Rationale: This sequence prioritizes immediate assessment and physician notification, followed by documentation and evaluation.

Where does quality leadership start compared to management by results?

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