What is the first tool to use for conducting a Root Cause Analysis?

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Question 1 of 4

What is the first tool to use for conducting a Root Cause Analysis?

Correct Answer: D

Rationale: Flow charts map out processes to identify where problems occur.

Question 2 of 4

The number of physiotherapists in a community is an indicator of which quality principle?

Correct Answer: A

Rationale: Availability of resources reflects structural quality.

Question 3 of 4

Elements of Continuous quality improvement include all of the following EXCEPT:

Correct Answer: C

Rationale: Continuous Quality Improvement (CQI) emphasizes adaptability and ongoing improvement, not rigid, fixed targets.

Question 4 of 4

To deploy a strategic plan throughout a healthcare organization, rank the following steps into the logical sequence. 1- Establishment of a focus on identifying customer needs. 2- Development of quality goals and strategies by top management. 3- Implementation of actions by all related departments. 4- Incorporation of set strategies into the annual business plan.

Correct Answer: A

Rationale: Logical sequence: identify needs, set goals, integrate into plans, then implement.

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