What is the first aspect to consider when choosing a performance improvement program for implementation?

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Question 1 of 4

What is the first aspect to consider when choosing a performance improvement program for implementation?

Correct Answer: A

Rationale: Alignment with the organization's mission ensures relevance and support.

Question 2 of 4

Utilization review

Correct Answer: A

Rationale: Utilization review assesses the appropriateness of care and resource use.

Question 3 of 4

In which area within a healthcare facility, a JCI surveyor reviews and assesses the preventive services, diagnosis, and appropriateness and continuity of care provided to patients?

Correct Answer: C

Rationale: Medical records document care delivery.

Question 4 of 4

It has been recommended by the upper management of a 450-bed hospital to develop a performance improvement action plan to address the growing and continuous customers complaints about long waiting times for their outpatient prescriptions to be filled by pharmacy. Which of the following quality improvement tools should be used FIRST to develop the action plan?

Correct Answer: B

Rationale: A flow chart maps the current process to identify bottlenecks, the first step in improvement planning.

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