What is the difference between mediation and binding arbitration based on the statement provided?

Correct Answer: C

Rationale: The correct answer is C because binding arbitration involves a formal process where an arbitrator's decision is final and binding on both parties. This means that both labor and management must adhere to the arbitrator's decision, making it a legally enforceable resolution. Choice A is incorrect because mediation is not necessarily sanctioned by the NLRB; it is a voluntary process where a neutral mediator helps parties reach a mutually acceptable agreement. Choice B is incorrect because mediation does not involve a final decision-maker; it focuses on facilitating negotiations and helping parties communicate and reach a resolution on their own terms. Choice D is incorrect because binding arbitration does not require both parties to engage in discussions to find a resolution; instead, it involves the arbitrator making a final decision that both parties must accept.

Correct Answer: A

Rationale: Customer satisfaction is primarily based on personal interactions with employees because positive interactions create a sense of trust, empathy, and understanding. Customers value feeling valued and appreciated by staff, which directly impacts their overall experience. In contrast, access to modern facilities and wide menu selection may enhance satisfaction, but they are secondary factors. Having to undergo fewer invasive procedures is irrelevant in the context of customer satisfaction in most industries.

Correct Answer: C

Rationale: The correct answer is C: Functional nursing. In functional nursing, tasks are divided among different levels of nursing staff based on their specific functions, such as medication administration or personal hygiene, for the entire unit. This system focuses on efficiency and specialization of tasks, allowing each staff member to focus on their assigned duties. A: Primary nursing is a system where one nurse is responsible for coordinating the care of a group of patients. B: Team nursing involves a team of healthcare professionals working together to provide care to a group of patients. D: Total patient care, also known as case method nursing, involves one nurse providing all aspects of care for a patient. Functional nursing best describes the scenario where tasks are divided among different staff members based on their roles and functions.

Correct Answer: C

Rationale: The correct answer is C: Modular. This care delivery model involves assigning specific patient care responsibilities to individual nurses and unlicensed assistive personnel based on room numbers. This modular approach allows for efficient and organized care delivery by dividing the workload based on room assignments. A: Partnership - This term refers to the collaborative relationship between healthcare providers and patients, not the specific care delivery model described in the question. B: Primary - The primary care delivery model focuses on a designated primary care provider who oversees and coordinates all aspects of a patient's care, which is different from the modular approach described in the question. D: Team - While teamwork is essential in healthcare, the term "team" does not specifically describe the care delivery model outlined in the question, which is based on room assignments and individual responsibilities.

Correct Answer: A

Rationale: The correct answer is A: To understand the professional choices open to the student. Understanding the history of nursing helps students learn about the evolution of the profession, key figures, and important milestones. This knowledge provides insight into various career paths, specialties, and opportunities within nursing. It also helps students appreciate the values, ethics, and core principles that shape modern nursing practice. Choices B, C, and D are incorrect because the history of nursing is not primarily used for preventing medication errors, determining geographical areas for practice, or reducing healthcare costs.