What is customer satisfaction primarily based on?

Correct Answer: A

Rationale: Customer satisfaction is primarily based on personal interactions with employees because positive interactions create a sense of trust, empathy, and understanding. Customers value feeling valued and appreciated by staff, which directly impacts their overall experience. In contrast, access to modern facilities and wide menu selection may enhance satisfaction, but they are secondary factors. Having to undergo fewer invasive procedures is irrelevant in the context of customer satisfaction in most industries.

Correct Answer: C

Rationale: The correct answer is C: Modular. This care delivery model involves assigning specific patient care responsibilities to individual nurses and unlicensed assistive personnel based on room numbers. This modular approach allows for efficient and organized care delivery by dividing the workload based on room assignments. A: Partnership - This term refers to the collaborative relationship between healthcare providers and patients, not the specific care delivery model described in the question. B: Primary - The primary care delivery model focuses on a designated primary care provider who oversees and coordinates all aspects of a patient's care, which is different from the modular approach described in the question. D: Team - While teamwork is essential in healthcare, the term "team" does not specifically describe the care delivery model outlined in the question, which is based on room assignments and individual responsibilities.

Correct Answer: A

Rationale: The correct answer is A: To understand the professional choices open to the student. Understanding the history of nursing helps students learn about the evolution of the profession, key figures, and important milestones. This knowledge provides insight into various career paths, specialties, and opportunities within nursing. It also helps students appreciate the values, ethics, and core principles that shape modern nursing practice. Choices B, C, and D are incorrect because the history of nursing is not primarily used for preventing medication errors, determining geographical areas for practice, or reducing healthcare costs.

Correct Answer: B

Rationale: The correct answer is B: Evil spirits. The natives believe in a spiritual or supernatural cause of illness, as evidenced by their rituals involving fires and drums to ward off or appease evil spirits. This belief aligns with cultural practices in many underdeveloped countries where illness is often attributed to spiritual factors rather than pathogens or genetics (choice A), tides and planets (choice C), or plants and animals (choice D). The rituals surrounding the sick person suggest a belief in the influence of evil spirits on health, making option B the most appropriate choice.

Correct Answer: C

Rationale: The correct answer is C: Hippocrates. Hippocrates is credited with creating a written record of health care practices and is known as the "Father of Medicine." He emphasized observational and logical approaches to medicine, moving away from superstition and myth. Hammurabi is known for his code of laws, not health care practices. Florence Nightingale is known for her contributions to nursing. Apollo is a Greek god associated with healing, but he is not a historical figure credited with creating a written record of health care practices.