Two surveys were completed in a healthcare facility that showed conflicting results concerning patient satisfaction with food services. The two surveys were independently designed and distributed by different departments within the facility. The healthcare quality professional should FIRST

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Patient Safety Questions Questions

Question 1 of 5

Two surveys were completed in a healthcare facility that showed conflicting results concerning patient satisfaction with food services. The two surveys were independently designed and distributed by different departments within the facility. The healthcare quality professional should FIRST

Correct Answer: A

Rationale: Understanding the survey processes helps identify discrepancies and align methods.

Question 2 of 5

Which item is NOT required in an organization's safety program according to Joint Commission standards?

Correct Answer: A

Rationale: Joint Commission standards do not mandate monthly meetings specifically.

Question 3 of 5

What criteria should be used to evaluate employee performance?

Correct Answer: A

Rationale: Performance evaluations assess fulfillment of job duties and responsibilities.

Question 4 of 5

The difference between healthcare dashboards and report cards is that

Correct Answer: C

Rationale: Dashboards offer a broad view (structure, process, outcomes) for real-time use, while report cards typically highlight outcomes for external reporting.

Question 5 of 5

A unique challenge in identifying measures of children's healthcare quality is that

Correct Answer: A

Rationale: Varied diagnoses and age-specific illness patterns complicate measure development.

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