RN Lora measured the customer variable 'feelings toward quality of provided care' with the categories very satisfied, satisfied, indifferent, dissatisfied, and very dissatisfied. RN Lora was using which level of measurement?

Questions 49

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Question 1 of 5

RN Lora measured the customer variable 'feelings toward quality of provided care' with the categories very satisfied, satisfied, indifferent, dissatisfied, and very dissatisfied. RN Lora was using which level of measurement?

Correct Answer: A

Rationale: Ordinal scales rank responses but do not quantify differences between them.

Question 2 of 5

What is the initial step in developing a new program?

Correct Answer: C

Rationale: Understanding needs informs goal-setting and planning.

Question 3 of 5

P control charts can be used to:

Correct Answer: D

Rationale: P control charts assess process stability, benchmark against thresholds, and identify variation types (common or special cause).

Question 4 of 5

The following statements are correctly aligned with Disease Management (DM) concept:

Correct Answer: B

Rationale: Clinical guidelines in DM standardize and educate on best practices, not encourage variability.

Question 5 of 5

A quality professional can best facilitate the development of a 'quality culture' in an organization by

Correct Answer: C

Rationale: Leadership commitment drives cultural change, setting the tone for a quality-focused organization.

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