Mission statement of an organization is set to des

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Question 1 of 5

Mission statement of an organization is set to describe

A. where the organization is going to achieve. B. the purpose of the organization. C. strategic direction of the organization. D. long-term goals of the organization.

Correct Answer: B

Rationale: A mission statement defines the purpose and primary objectives of the organization.

Question 2 of 5

SBAR is a tool that is designed to be used for

A. calculating daily average lab released reports. B. serving as a control of costs. C. improving communication between care givers. D. bargaining contracts with supply dealers.

Correct Answer: C

Rationale: SBAR improves structured communication among healthcare providers.

Question 3 of 5

Which of the following statements concerning population-based conceptualization of health care quality is true?

A. Clinical practice guidelines are the core measures of this quality concept. B. Measurement of the health status of a community is commonly used to determine quality of care. C. The patient-provider relationship is the central element to this concept of quality. D. Evidence based practice is the most important factor to achieve quality in healthcare.

Correct Answer: B

Rationale: Population health metrics assess community-level outcomes.

Question 4 of 5

To determine who are or might be involved in a sentinel event it would be most useful to create a

A. Scatter diagram. B. Cause-and-effect diagram. C. Flow chart diagram. D. Pareto chart.

Correct Answer: C

Rationale: A flow chart diagram maps processes and identifies participants, making it ideal for tracing involvement in a sentinel event.

Question 5 of 5

For a healthcare organization to be market oriented in order to maintain its growth, the following approach should be adopted:

A. A service is developed and marketing department tries hard to find people who want to use it. B. Multiple services are introduced and invite customers to try any. C. Finding out what people living in the environment needs most to match their requirements. D. Advertising should have a priority all the times.

Correct Answer: C

Rationale: Market orientation prioritizes understanding and meeting customer needs.

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Mission statement of an organization is set to describe

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