In the continuous quality improvement process, it is determined to increase emphasis on customer satisfaction and outcomes of care, which two dimensions of quality performance must be incorporated into all quality management activities?

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Question 1 of 5

In the continuous quality improvement process, it is determined to increase emphasis on customer satisfaction and outcomes of care, which two dimensions of quality performance must be incorporated into all quality management activities?

Correct Answer: C

Rationale: Effectiveness ensures care achieves desired outcomes, and respect addresses customer satisfaction, aligning with the focus on outcomes and patient experience.

Question 2 of 5

Accreditation process in healthcare

Correct Answer: C

Rationale: Accreditation is voluntary, though often pursued for credibility and funding.

Question 3 of 5

The fact that many scientifically sound practices are not used as often they should be is an example of:

Correct Answer: C

Rationale: Underuse refers to the insufficient application of beneficial practices.

Question 4 of 5

A medication error is regarded as

Correct Answer: C

Rationale: Medication errors are considered negligence if due to carelessness.

Question 5 of 5

When developing an organization's strategic planning for the coming five fiscal years, the following is most important to be put into consideration:

Correct Answer: A

Rationale: Strategic planning must consider internal capabilities and external opportunities.

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