ATI LPN
Chapter 14 Infection Control Review Questions Questions
Question 1 of 4
In an organization where the trust between administration and employees is doubtful, which of the following is the best way to conduct a survey to point out areas of staff dissatisfaction?
Correct Answer: C
Rationale: Anonymous surveys ensure honest feedback when trust is low.
Question 2 of 4
Recent patient satisfaction surveys demonstrated that the responses to the following questions did not meet the 80% benchmark: Based on these results, which two performance improvement activities should the organization focus on first?
Correct Answer: D
Rationale: Improving communication and addressing inappropriate behaviors directly impacts patient satisfaction.
Question 3 of 4
In strategic planning, external environmental analysis typically includes:
Correct Answer: C
Rationale: External analysis examines factors outside the organization.
Question 4 of 4
Who has the ultimate responsible for the credentialing process in a healthcare organization?
Correct Answer: A
Rationale: The Governing Body holds ultimate accountability for credentialing per healthcare governance standards.