If a nurse accepts the role of charge nurse on the evening shift, what effect will unionization have on the nurse's new position?

Correct Answer: B

Rationale: The correct answer is B because the charge nurse is considered part of the management team. As a member of the management team, participating in union activities would create a conflict of interest since the charge nurse is responsible for overseeing and directing other nurses. The charge nurse's role involves making decisions that impact the work environment and staffing, which aligns more closely with management responsibilities. Therefore, union participation would be inappropriate for the charge nurse as it could compromise their ability to effectively carry out their managerial duties. Choices A, C, and D are incorrect because they do not accurately reflect the relationship between the charge nurse role and unionization. Choice A suggests automatic arbitration of grievances by the Union, which may not be the case for a charge nurse. Choice C states the nurse is not eligible for collective bargaining activities, which is not specifically tied to the charge nurse role. Choice D suggests that the nurse can be represented by the union, which is inaccurate for a charge nurse who is typically considered part of the management team

Correct Answer: C

Rationale: The correct answer is C because binding arbitration involves a formal process where an arbitrator's decision is final and binding on both parties. This means that both labor and management must adhere to the arbitrator's decision, making it a legally enforceable resolution. Choice A is incorrect because mediation is not necessarily sanctioned by the NLRB; it is a voluntary process where a neutral mediator helps parties reach a mutually acceptable agreement. Choice B is incorrect because mediation does not involve a final decision-maker; it focuses on facilitating negotiations and helping parties communicate and reach a resolution on their own terms. Choice D is incorrect because binding arbitration does not require both parties to engage in discussions to find a resolution; instead, it involves the arbitrator making a final decision that both parties must accept.

Correct Answer: C

Rationale: Accrediting agencies like the Joint Commission ensure quality care by confirming the delivery of satisfactory care. This involves evaluating healthcare facilities based on established standards and guidelines to ensure they meet quality benchmarks. Imposing maximum staffing levels (A) and stipulating nurse-patient ratios (B) are important factors but not directly controlled by accrediting agencies. Requiring a specific staff mix (D) may influence care quality, but it is not the primary focus of accrediting agencies. Therefore, choice C is correct as it directly aligns with the main function of accrediting agencies.

Correct Answer: A

Rationale: Customer satisfaction is primarily based on personal interactions with employees because positive interactions create a sense of trust, empathy, and understanding. Customers value feeling valued and appreciated by staff, which directly impacts their overall experience. In contrast, access to modern facilities and wide menu selection may enhance satisfaction, but they are secondary factors. Having to undergo fewer invasive procedures is irrelevant in the context of customer satisfaction in most industries.

Correct Answer: C

Rationale: The correct answer is C: Functional nursing. In functional nursing, tasks are divided among different levels of nursing staff based on their specific functions, such as medication administration or personal hygiene, for the entire unit. This system focuses on efficiency and specialization of tasks, allowing each staff member to focus on their assigned duties. A: Primary nursing is a system where one nurse is responsible for coordinating the care of a group of patients. B: Team nursing involves a team of healthcare professionals working together to provide care to a group of patients. D: Total patient care, also known as case method nursing, involves one nurse providing all aspects of care for a patient. Functional nursing best describes the scenario where tasks are divided among different staff members based on their roles and functions.