For a community hospital, patient satisfaction scores demonstrate multiple areas needed for improvement including a need to improve attractiveness of the facility, responsiveness to patient needs, and physician and nursing communication. Based on these results, which of the following would the healthcare quality professional also will be expected to find?

Correct Answer: A

Rationale: Poor communication and coordination between departments often lead to issues like those identified in patient satisfaction scores.

Correct Answer: B

Rationale: The CEO typically oversees strategic planning as the organizational leader.

Correct Answer: C

Rationale: Strategic planning ensures alignment of capital decisions with organizational goals.

Correct Answer: D

Rationale: Nosocomial infections occur during healthcare delivery.

Correct Answer: A

Rationale: Diverse teams bring varied insights and expertise, improving problem-solving.