All of the following attributes can characterize the provided quality of healthcare services EXCEPT:

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Patient Safety Related Questions Questions

Question 1 of 4

All of the following attributes can characterize the provided quality of healthcare services EXCEPT:

Correct Answer: D

Rationale: Excess staff does not directly contribute to characterizing quality healthcare services.

Question 2 of 4

A newly merged multispecialty medical organization is adopting a reengineering QI to be applied for all merged member facilities. This practice represents which process in the quality/performance improvement function?

Correct Answer: D

Rationale: Reengineering involves redesigning processes for improvement.

Question 3 of 4

For an insulin dependant diabetic patient, which of the following is the best approach when implementing a National Patient Safety Goal related to identifying potential errors in a patient's care, treatment, and services?

Correct Answer: C

Rationale: Return demonstrations confirm understanding.

Question 4 of 4

The accounting department is trying to reduce the time between claims procession and payment made by a contracting insurance company. A flow chart has been recently completed. Which of the following tools would be best to use next?

Correct Answer: A

Rationale: An Ishikawa (cause-and-effect) diagram identifies root causes of delays, building on the process mapped in the flow chart.

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