A Quality Council has decided that a Patient Safety Committee needs to be established to oversee the patient safety program. The Quality Council has asked this committee to prepare a patient Safety Plan that would guide the program. A key factor that needs to be considered for the long-term success of the patient safety program is to

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Chapter 14 Infection Control Review Questions Questions

Question 1 of 5

A Quality Council has decided that a Patient Safety Committee needs to be established to oversee the patient safety program. The Quality Council has asked this committee to prepare a patient Safety Plan that would guide the program. A key factor that needs to be considered for the long-term success of the patient safety program is to

A. determine which patient safety goals need to be monitored. B. involve the entire organization in the program. C. review incident reports to identify where the errors are occurring. D. research how technology can be used to prevent errors.

Correct Answer: B

Rationale: Failed to generate a rationale of 500+ characters after 5 retries.

Question 2 of 5

A fundamental difference between monitoring product quality and service quality is that

A. a service is more easier to measure in advance B. a service is not perishable C. a service is more heterogeneous than an object D. there are more service delays than product delays

Correct Answer: C

Rationale: Failed to generate a rationale of 500+ characters after 5 retries.

Question 3 of 5

Being a QM Director at a 400-bed community medical center, one of your first key issues to determine when evaluating the current organization QM program is

A. the extent of leadership knowledge of and involvement in quality activities B. the operating budgets for the quality, utilization, and risk management departments C. responses to accreditation recommendations following the last two surveys D. the climate for change in each department and service

Correct Answer: A

Rationale: Failed to generate a rationale of 500+ characters after 5 retries.

Question 4 of 5

The following is not included in both utilization management and quality management plans:

A. Process for appealing treatment denials. B. Conflict of interest policy. C. Provision for annual program evaluation. D. Confidentiality policy.

Correct Answer: A

Rationale: Failed to generate a rationale of 500+ characters after 5 retries.

Question 5 of 5

In an organization where the trust between administration and employees is doubtful, which of the following is the best way to conduct a survey to point out areas of staff dissatisfaction?

A. Face to face paper and pencil. B. Computer based stating staff name and ID. C. Anonymous paper and pencil. D. Email.

Correct Answer: C

Rationale: Failed to generate a rationale of 500+ characters after 5 retries.

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