ATI LPN
Chapter 14 Infection Control Review Questions Questions
Question 1 of 5
A fundamental difference between monitoring product quality and service quality is that
Correct Answer: C
Rationale: Services vary more due to human factors, making them heterogeneous and harder to standardize than products.
Question 2 of 5
The following is not included in both utilization management and quality management plans:
Correct Answer: A
Rationale: The process for appealing treatment denials is specific to utilization management and not typically found in quality management plans.
Question 3 of 5
In an organization where the trust between administration and employees is doubtful, which of the following is the best way to conduct a survey to point out areas of staff dissatisfaction?
Correct Answer: C
Rationale: Anonymous surveys ensure honest feedback when trust is low.
Question 4 of 5
Which of the following institution/agency has introduced core measures to determine if healthcare institutions are in compliance with current standards in areas such as Acute myocardial infarction, Heart failure, Venous thromboembolism, Pregnance and related conditions and Nosocomial infections?
Correct Answer: A
Rationale: The Joint Commission introduced core measures for assessing compliance with healthcare standards.
Question 5 of 5
Recent patient satisfaction surveys demonstrated that the responses to the following questions did not meet the 80% benchmark: Based on these results, which two performance improvement activities should the organization focus on first?
Correct Answer: D
Rationale: Improving communication and addressing inappropriate behaviors directly impacts patient satisfaction.