NCLEX-RN
Leadership and Management NCLEX Questions
Extract:
Question 1 of 5
The nurse manager receives a complaint from a client's family member. The nurse manager should take which initial action?
Correct Answer: C
Rationale: Assessing the complaint and clarifying details with the family and client (
C) is the initial step to understand the issue and ensure accurate resolution. Directing the charge nurse (
A), speaking with the nurse (
B), or filing the complaint (
D) are premature without first gathering facts.
Question 2 of 5
Correct Answer:
Rationale:
Question 3 of 5
Correct Answer:
Rationale:
Question 4 of 5
Correct Answer:
Rationale:
Question 5 of 5
Correct Answer:
Rationale: