Chapter 12: Quality of Care: From Quality Assurance and Improvement to Cultures of Patient Safety -

Correct Answer: A

Rationale: The Canadian public perceives health care to be a right, not a privilege, and expects that health care providers will administer not just care, but quality care.

Correct Answer: B

Rationale: Historically, quality assurance in health care was defined as the self-regulating activities of various professions.

Correct Answer: D

Rationale: Patient experience (satisfaction) is an important quality indicator that is used widely in nursing management. Patient experience surveys are meant to help organizations understand whether the patient felt safe, whether the patient felt involved as a partner in their care planning, and whether they felt they were treated with dignity and compassion.

Correct Answer: C

Rationale: The first documented study in health care and nursing, based on the use of standards, is attributed to Florence Nightingale, who, in 1858, investigated the quality of care provided to military personnel.

Correct Answer: C

Rationale: In 1952, the Joint Committee on Accreditation of Hospitals (JCAH) was formed, assuming responsibility for accrediting Canadian hospitals until 1958, when the Canadian Council on Hospital Services Accreditation (CCHS
A) was established to accredit health care agencies in Canada.