Chapter 12: Quality of Care: From Quality Assurance and Improvement to Cultures of Patient Safety -

Correct Answer: C

Rationale: An example of a quality-monitoring instrument is a Pareto chart, which uses data derived from a check sheet that shows the frequency of occurrence. If a team is studying reasons for delay in patient transfer, a Pareto chart will determine the specific factors that cause delays $80\%$ of the time.

Correct Answer: C

Rationale: The most appropriate quality management tool for displaying data over time (e.g., the length of time a non-emergent patient waits to see a nurse in the emergency department) is a run chart.
Note: The correct answer is a run chart, but due to an error in the provided options, 'check sheet' is listed as the correct answer in the source. This response corrects the rationale to reflect that a run chart is the appropriate tool.

Correct Answer: A

Rationale: The Canadian public perceives health care to be a right, not a privilege, and expects that health care providers will administer not just care, but quality care.

Correct Answer: B

Rationale: Historically, quality assurance in health care was defined as the self-regulating activities of various professions.

Correct Answer: D

Rationale: Patient experience (satisfaction) is an important quality indicator that is used widely in nursing management. Patient experience surveys are meant to help organizations understand whether the patient felt safe, whether the patient felt involved as a partner in their care planning, and whether they felt they were treated with dignity and compassion.