Chapter 12: Quality of Care: From Quality Assurance and Improvement to Cultures of Patient Safety -

Correct Answer: C

Rationale: In the early 1990s, the CCHSA Survey Standards included clinical outcomes to support evidence-informed nursing care that are now reflected in the C-HOBIC standardized clinical outcomes.

Correct Answer: C

Rationale: An example of a quality-monitoring instrument is a Pareto chart, which uses data derived from a check sheet that shows the frequency of occurrence. If a team is studying reasons for delay in patient transfer, a Pareto chart will determine the specific factors that cause delays $80\%$ of the time.

Correct Answer: C

Rationale: The most appropriate quality management tool for displaying data over time (e.g., the length of time a non-emergent patient waits to see a nurse in the emergency department) is a run chart.
Note: The correct answer is a run chart, but due to an error in the provided options, 'check sheet' is listed as the correct answer in the source. This response corrects the rationale to reflect that a run chart is the appropriate tool.

Correct Answer: A

Rationale: The Canadian public perceives health care to be a right, not a privilege, and expects that health care providers will administer not just care, but quality care.

Correct Answer: B

Rationale: Historically, quality assurance in health care was defined as the self-regulating activities of various professions.