ATI LPN
Study Guide for Fundamentals of Nursing Care: Concepts, Connections & Skills
Chapter 6 : Communication and Relationships Questions
Question 1 of 5
The Joint Commission recommends which type of shift-to-shift reporting?
Correct Answer: C
Rationale: The Joint Commission recommends bedside shift reports to enhance patient safety and communication by involving both staff and patients directly.
Question 2 of 5
You need to understand that your work reflects on me.'
Correct Answer: C
Rationale: This statement is aggressive as it implies blame and focuses on personal impact rather than addressing the issue constructively.
Question 3 of 5
I want to talk with you about Mrs. G's dressing change. It was supposed to have been changed 2 hours ago.'
Correct Answer: A
Rationale: This statement is assertive, directly addressing the issue in a clear, respectful manner without blame.
Question 4 of 5
I'm going to change Mrs. G's dressing; I see you didn't get to it. Did you get busy?'
Correct Answer: A
Rationale: This statement is assertive, addressing the issue while opening a dialogue to understand the situation without being confrontational.
Question 5 of 5
Using the DESC communication method as a guide, explain why describing the behavior is important as the first step.
Correct Answer: A
Rationale: Describing the behavior objectively establishes a factual basis for discussion, promoting clarity and reducing defensiveness.